Plans Change. Here’s Exactly What Happens.

01The short version

02Free cancellation up to 24 hours

Book directly with Pearl Island Bahamas and you can cancel free of charge up to 24 hours before your scheduled departure time, with a full refund and no booking fee.

Inside the 24-hour window, bookings are non-refundable: by then the boat, the crew and the lunch are already committed. We may still be able to move you to another available date as a courtesy, subject to availability, so call us before you write the day off.

03How to cancel

Any one of these is enough:

• use the cancellation link in your booking confirmation email
• email info@pearlislandbahamas.com with your booking reference
• call +1.242.698.9970 during office hours

Your cancellation takes effect when we receive it, not when you send it. If you are close to the 24-hour cut-off, call us rather than emailing.

04Changing your date

Rather move your day than cancel it? Up to 24 hours before departure we will happily rebook you to another available date free of charge, subject to availability. Inside 24 hours, a date change is at our discretion and a courtesy, not an entitlement, but ask: if there is space on another sailing, we would rather see you on the island than not at all.

05Late arrivals and no-shows

06Weather and cancellations by us

Sunshine is not included in the price. We do not refund for rain and light rain rarely stops an island day.

If, however, we determine that sea or weather conditions make the crossing unsafe or we have to cancel for operational or force-majeure reasons, we will cancel the departure and contact you as early as we can.
You then choose between:

• a full refund of everything you paid us or
• a free reschedule to another available date.

The decision to sail is ours alone and is made on safety grounds. If weather closes an individual activity during your visit (for example snorkeling or the Aqua Park) while the island day goes ahead, we will refund any separately paid fee for that activity; the day package itself is not refunded in that case.

Where we cancel, our liability is limited to the amount you paid us. We are not liable for onward costs such as taxis, missed ships, flights or hotels and we strongly recommend travel insurance.

07Refunds

Refunds are issued to the original payment method. We process them within 5 business days; how quickly the money then reaches you depends on your bank or card provider, usually another 3 to 5 business days. We refund what you paid us; we cannot refund fees charged by third parties.

08Cabanas, villas, groups and private hire

Private Cabana and Private Villa bookings follow the same 24-hour cancellation terms as our day experiences.

Group bookings, buyouts, weddings and private events are booked on separate terms, because we hold capacity for you that we cannot resell at short notice. The cancellation terms in your event agreement take precedence over this page.
Questions about an event booking?
Email us on: events@pearlislandbahamas.com.

09Bookings made through third parties

If you booked through a cruise line, Viator, GetYourGuide, TripAdvisor, a travel agent or any other reseller, their cancellation policy applies, not ours, and you must cancel with them. We cannot refund payments we never received.

This is one of several reasons booking direct is simpler. It is usually cheaper too.